Some one saying to be some time Warner cable tv professional is definitely spilling techniques on Reddit.
Hours Warner line, the second-largest provider of TV set and websites in america, advised mineral that it must be exploring the postings. “We’re unable to validate if this individual is in fact an up-to-date or former staff,” a spokesman believed.
Reddit customer cableguy_the started an “Ask me personally nothing” (AMA) line, publishing photographs of his or her identification document banner and consistent as purported proof his tasks. Their solutions to the inquiries being available in are really frank. Listed below are some stresses (typos kept).
On Comcast’s impending order of the time Warner Cable:
We’d like the merger due to the fact current class in charge may most detrimental in recent record. Lots of people obtaining dismissed as a result of extremely hard performance metrics. Every one of the power is provided to service reps and stripped from individuals that in fact go to residences and restore troubles . It’s a mess along with company is go like crap IMHO [in my humble opinion].
Of the stress between experts and support service representatives:
Yea customer support repetitions and techs were combating a warfare that not one person perceives. We loathe these people, these people detest us. The two inform visitors the issue https://besthookupwebsites.net/escort/fontana/ is the gear if it rarely is definitely. You determine people just to overlook what is the guy on telephone states because most likely great, he has got never ever wired a home, installed a drop or attached cable tv.
On what’s actually incorrect with the connection:
dont believe 50% of exactly what the rep on the contact notifys you. Simply set up the technology. Leave him manage. He’s carried this out earlier. The rep only addresses telephones. It’s rarely the equipment evoking the issue.
Regarding the secret to get best help:
Once a techie occurs ,ask for his own superiors numbers. Tell him its not to lose him or her but to elevate a challenge. He may dub his sup to make certain its cool but which will help.
On what’s stopping a lot faster internet obtain speed:
Actually, standard analogue line. It only takes awake sooo much data transfer . 1 route per volume vs bonding a number of wavelengths to deliver 8 programs for a downstream and 4 for an upstream . As we run 100per cent digital tv.. websites get a lot faster. In addition congestion. If you live around a college it’s an ucertain future . Grandma might use their 15 meg for email and browsing but younger Johnny college or university boy blows down the bandwidth in the region using netflix and torrenting and gaming. However these people pay out the exact same. IMHO what would correct this can be capping reports and providing everybody uncapped speed.
On precisely why splitting your line link happens to be a bad idea:
Setting up a splitter just to attenuate the signal is basically dumb all of us actually have things labeled as attenuators that do this without including unnecessary splitter. Yet it is true that a lot of sign can be just as bad as a shortage of we call that distortion
On whether this Reddit AMA costs your their job:
I might staying shot depending on who captures myself. I might also get a bonus the so hard to share on your option the corporation is presently set up.
On how Wi-Fi indicators were unreliable, and certainly will generally be vanquished by side and rooms:
Sure best shown. Plaster wall space especially.Solid timber doorways, being in a basements after device is on the 2nd ground or likewise. Wifi is definitely a fickle monster.
Your “broken” cable modem:
Yea we find out this a great deal. I’d talk about in a given 12 months I’d talk about 5percent associated with the modems We changed happened to be truly bad. We carry out a large number of pet and pony program and merely swap it in any event. The problem is definitely certainly not equipment appropriate. Modems either function or the two don’t. Absolutely very tiny between. They’re easy instruments. You will find tv show users using my own personal computer every little thing operating just fine, consequently alter returning to the company’s merchandise and almost everything travels to shit. The two still demand a whole new modem..Its insanity.